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BOSTON, Nov. 09, 2017 -- LogMeIn (NASDAQ:LOGM) today announced that Nanorep, its innovative digital self-service, chatbot and virtual assistant solution, has been named the winner of the 2017 KMWorld Promise Award sponsored by KMWorld Magazine. The KMWorld Awards recognize companies that implement and integrate knowledge management practices into business processes and work with clients to ensure they reach their goals. The judges awarded Nanorep for its innovative technology that breaks through the hype to help customers gain powerful business intelligence and more effectively compete in fast-moving and dynamic business environments.
“LogMeIn acquired Nanorep earlier this year because we truly believe this technology is changing the game for the customer service industry,” said Paddy Srinivasan, General Manager, Customer Engagement & Support Solutions at LogMeIn. “We thank KMWorld for recognizing Nanorep’s unique innovation and look forward to continuing our success as we work to empower companies to deliver more human, personalized and intelligent customer experience.”
Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive. As part of LogMeIn’s Customer Engagement and Support portfolio, Nanorep is helping in the company’s mission to make digital customer service smarter.
The award was announced at the KMWorld Conference, held Nov. 6-9, 2017 in Washington, D.C.
LogMeIn’s Customer Engagement & Support Portfolio
LogMeIn delivers industry leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support. Supporting over 200 million customer interactions every year, LogMeIn is helping companies transform how they interact with their customers in real-time, creating experiences that drive increased satisfaction and brand loyalty.
About LogMeIn, Inc.
LogMeIn, Inc. (NASDAQ:LOGM) simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations in North America, Europe, Asia and Australia.
About KMWorld
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 11,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)
Media contact:
Alison Parker
[email protected]
781-850-1261
