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Mercedes-Benz reportedly recalled more than 1 million car units due to a tech glitch in its software. It was said that the National Highway Traffic Safety Administration ordered the recall as the vehicles’ eCall system is malfunctioning.
Why the NHTSA issued a recall order
The software design of the eCall, which is Mercedes-Benz’s communication module, is said to be sending wrong location details. The failure to send an accurate location to emergency responders means that the emergency call system will be useless since it is not working as it should.
As it is not able to dispatch the right details regarding the place in the event of a crash, this glitch only increases the risk of injuries since help may not arrive as fast. Fox Business reported that the German carmaker is recalling over 1.3 million vehicles due to the eCall system’s wrong sending of location following a car crash.
The recall has been issued after Mercedes-Benz learned about an incident in Europe where the eCall system automatically sent the incorrect site of the accident. The automaker launched an investigation in October 2019 and discovered that there are other similar incidents. Then again, the company stated that this only happened in Europe and no similar case in the U.S.
The affected MB vehicles
Based on the filing from the U.S. Department of Transportation’s NHTSA, Mercedes-Benz USA will recall car units manufactured from 2016 to 2021. The affected models include CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class car units.
It was added that the company's Daimler Vans also reported recalls for Mercedes-Benz’s Sprinter models made from 2019 to 2020 and the Metris vehicles from the years 2016 to 2020. The company stated that it would immediately send notifications to owners of the affected units.
The software systems of the vehicles that will be recalled are set to be updated without charge. The recall is expected to start on April 6. Meanwhile, despite the need for the recall, Mercedes-Benz said that there is no report of injury or car damage yet related to the cause of the recall.
