Microsoft has apologized for its business decision, taken in November, to reduce storage limits for OneDrive. The tech giant announced a new offer that will enable users to keep their existing 15 GB of free storage when the changes happen next year along with the 15 GB camera roll bonus (if they have it). Users can sign up to keep their storage until the end of January.
“While we are not changing our overall plans, we’d like to clarify what we are doing for customers impacted by the changes and share a new offer which we hope will go a long way in making the situation better for our biggest fans”, said Douglas Pearce, Group Program Manager, Microsoft.
The company said that Office 365 Home, Personal and University subscriptions will continue to include 1TB of storage and any subscriber who received additional storage as part of unlimited offer will be able to keep it for at least a year. Moreover, the company offered to pay a full refund to anyone unhappy with the decision to not offer unlimited storage.
“For customers of our free service who have over 5 GB of content and who are directly impacted by the storage change, we will offer one free year of Office 365 Personal, which includes 1 TB of storage. These customers will receive an email with redemption information early next year”, he said.
Last month, Microsoft announced its plans to curtail unlimited storage to Office 365 Home, Personal, or University subscribers. Pearce said that since the announcement was made, Windows and OneDrive fans were frustrated and disappointed.
“We are all genuinely sorry for the frustration this decision has caused and for the way it was communicated”, Pearce added.
