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New Balance Malaysia has initiated a recall for its U990TA4 shoe model after confirming the unintended inclusion of pigskin. Customers are eligible for a full refund or exchange, as announced on the company's Facebook page on August 10th.
The shoes in question, bearing the style number U990TA4, have attracted attention and prompted inquiries regarding their material composition. Following a thorough investigation, New Balance confirmed that some of these shoes contained pigskin. As a result, the company promptly recalled the product and discontinued its sale.
To ensure the accuracy of labeling, New Balance has already communicated these measures to its partners and distributors. The affected shoes will remain off the market until the necessary updates are made.
Customers who have purchased the shoes from New Balance Malaysia, ATMOS Kuala Lumpur (KL), or Crossover, whether in-store or online, are entitled to a full refund. Additionally, for the convenience of their valued customers, the company has made exchanges available at any New Balance store in Malaysia, excluding factory outlets. This exchange offer will remain valid for up to three months from the date of purchase.
The affected shoes, discoverable on the company's website, are characterized as grey suede running shoes introduced to the market in 2016. New Balance Malaysia urges customers to act promptly and take advantage of the refund or exchange options provided.
Ensuring customer satisfaction and maintaining quality standards are top priorities for New Balance Malaysia. The company is deeply committed to rectifying the situation and appreciates the valued support of its customers during this time. By acting swiftly and transparently, New Balance Malaysia continues to prioritize the satisfaction and loyalty of its esteemed customers.
With their dedication to delivering high-quality products, New Balance Malaysia remains a trusted footwear brand committed to providing exceptional customer experiences.
Photo: Henry & Co./Unsplash
