Shinhan Bank to use AI in ATMs to prevent voice phishing

Shinhan Bank will introduce artificial intelligence (AI)-based automated teller machines (ATMs) that detect abnormal activities to prevent voice phishing.

The new ATMs detect suspicious behavior, such as talking on a cell phone while using the machine or wearing sunglasses or a cap, delivering a warning to the cardholder.

The automated teller machines (ATMs) will be introduced in larger branch offices that caters to many senior clients and pose a high risk of voice phishing, according to the major South Korean lender.

In addition, Shinhan Bank plans to add a new function to ATMs later this year that will demand users to go through extra identification checks if the AI system detects odd behavior.