SMIC Shares Slide Despite Strong AI-Driven Earnings as Margin Pressure Looms 
Air New Zealand Cabin Crew Strike Set for February 12–13 Amid Failed Talks 
ByteDance Advances AI Chip Development With Samsung Manufacturing Talks 
Gates Foundation Denies Financial Ties to Jeffrey Epstein Following DOJ Email Release 
xAI Co-Founder Jimmy Ba Departs as Elon Musk’s AI Startup Faces Turbulence 
CBA Shares Surge After Record Half-Year Profit as Rate Outlook Improves 
Russia Moves to Fully Block WhatsApp as Kremlin Pushes State-Backed MAX App 
Novocure Stock Surges 30% After FDA Approves Optune Pax for Pancreatic Cancer Treatment 
Ralph Lauren Unveils Elegant Fall 2026 Women’s Collection Ahead of New York Fashion Week 
AST SpaceMobile Joins MSCI ACWI Index as Largest New Addition, Boosting Market Visibility 
Russia Signals Further Restrictions on Telegram Amid Ongoing Regulatory Disputes 
Standard Chartered Names Peter Burrill as Interim Group CFO Following Diego De Giorgi’s Exit 
AbbVie Sues HHS Over Medicare Price Controls on Botox Under Inflation Reduction Act 
Moderna Stock Drops After FDA Declines Review of mRNA Flu Vaccine 
Petrobras Posts Record Oil Exports as Production Surge Fuels Global Expansion 
U.S. Commerce Department Reaches $252 Million Settlement With Applied Materials Over China Exports 
AKRON, Ohio, April 10, 2018 -- Virtual Hold Technology has been synonymous with contact center callback technologies, having pioneered the technology that today reduces frustration for millions of individuals engaging with companies for service and support. But just as the contact center landscape has shifted, so has Virtual Hold Technology, the company.
Beyond voice callback, the company offers an array of solutions that help organizations deliver a seamless customer experience across every customer touchpoint.
“The name Virtual Hold Technology reflected our first product offering, which we launched more than 20 years ago,” said Wes Hayden, CEO of VHT. “Today, we feel that going to market under the name VHT allows us to articulate more of our true purpose – to help organizations optimize entire customer journeys across all channels.”
A refreshed website with a new URL (www.vhtcx.com) highlights how VHT offerings make interactions easier for agents and customers, articulating the VHT mission: to redefine the customer experience by providing innovative solutions that transform customer relationships.
“Our solutions address business challenges that go well beyond hold time and offer ways to streamline the entire customer journey,” said Hayden. “We help businesses create happier and more loyal customers, more productive agents and more successful brands.”
VHT Callback remains one important offering, joined by a family of omni-channel solutions such as VHT Navigator.
About VHT
VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. Omni-channel solutions provide the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multivendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit www.vhtcx.com or email [email protected].
VHT, VHT Callback, VHT Navigator and Virtual Hold Technology are trademarks of Virtual Hold Technology.
Media Contacts
Jaime Bailey/VHT
321-373-2998
[email protected]
Leonard Pollard/Padilla
612-455-1758
[email protected]
