Missouri Judge Dismisses Lawsuit Challenging Starbucks’ Diversity and Inclusion Policies 
Global PC Makers Eye Chinese Memory Chip Suppliers Amid Ongoing Supply Crunch 
Anta Sports Expands Global Footprint With Strategic Puma Stake 
FDA Targets Hims & Hers Over $49 Weight-Loss Pill, Raising Legal and Safety Concerns 
American Airlines CEO to Meet Pilots Union Amid Storm Response and Financial Concerns 
Taiwan Says Moving 40% of Semiconductor Production to the U.S. Is Impossible 
Weight-Loss Drug Ads Take Over the Super Bowl as Pharma Embraces Direct-to-Consumer Marketing 
Kroger Set to Name Former Walmart Executive Greg Foran as Next CEO 
Washington Post Publisher Will Lewis Steps Down After Layoffs 
Indian Refiners Scale Back Russian Oil Imports as U.S.-India Trade Deal Advances 
Toyota’s Surprise CEO Change Signals Strategic Shift Amid Global Auto Turmoil 
DBS Expects Slight Dip in 2026 Net Profit After Q4 Earnings Miss on Lower Interest Margins 
Sony Q3 Profit Jumps on Gaming and Image Sensors, Full-Year Outlook Raised 
American Airlines CEO to Meet Pilots Union Amid Storm Response and Financial Concerns 
Nvidia CEO Jensen Huang Says AI Investment Boom Is Just Beginning as NVDA Shares Surge 
Innovent Biologics Shares Rally on New Eli Lilly Oncology and Immunology Deal 
SpaceX Prioritizes Moon Mission Before Mars as Starship Development Accelerates 
Vaughan, ON, Feb. 14, 2018 --
Upstream Works, a provider of Omnichannel Contact Center solutions, today announced the appointment of Andy McDonald as Senior Vice President, Worldwide Sales. The appointment is part of a strategic initiative to better serve growing international demand for best-in-class communication solutions.
McDonald is an accomplished sales leader with a proven track record building high performance teams and achieving accelerated growth. Leading the partner and sales teams in North America and EMEA, he is committed to driving innovative customer contact strategies with a focus on high growth, customer experience, and digital customer care.
“At Upstream Works, we have an incredible opportunity ahead of us, to build upon our foundation into our next phase of development. Andy has an impressive record delivering growth, leading teams and significant experience in the industry serving end-to-end customer service requirements. We are excited to leverage Andy’s experience to further our international presence,” said Rob McDougall, President and CEO of Upstream Works.
McDonald has a wealth of experience driving innovative customer contact strategies to deliver real business value across the enterprise. In his previous role as VP Sales and GM EMEA, he led Upstream Works into the European market. Prior to launching his career with Upstream Works, McDonald held senior leadership roles at Avaya, Inc., Nice Systems, and eGain Corporation.
Upstream Works continues to expand its partner network and grow its customer base to meet the demand for its leading edge contact center solutions. With the appointment of McDonald, the company is affirming its commitment to providing its products and services worldwide.
About Upstream Works
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together across all digital channels, applications and platforms with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.
See UWF in action at www.upstreamworks.com or request a personal demo at [email protected]
#
For more information, contact:
Janice Keay, VP, Marketing, Upstream Works Software
905.660.0969 x397, [email protected]
Upstream Works and Upstream Works for Finesse are trademarks of Upstream Works Software Ltd.
http://www.globenewswire.com/NewsRoom/AttachmentNg/4c9d49d1-70cb-4ab9-9980-06c3d46da986
