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New ServiceMotivate solution combines feedback and gamification to drive engagement and performance of customer service agents
DUBLIN, Calif., March 02, 2017 -- Callidus Software Inc. (NASDAQ:CALD), a global leader in cloud-based sales, marketing, learning and customer experience solutions, today announced the launch of ServiceMotivate, a new solution focusing on improving customer experience and lifting agent performance in the call center.
ServiceMotivate, the new product from CallidusCloud’s CX group, drives better results by adding digital motivation, gamification, and customer feedback directly into the existing work environment for call center agents. The solution produces faster case closure rates, better data accuracy, and increased Net Promoter (NPS) and Customer Satisfaction (CSAT) scores.
Improving customer experience (CX) is a top priority for business leaders, yet according to research by the Temkin Group, only 6% believe they are CX leaders today. “One of the key pillars of CX is Employee Engagement,” said Bruce Temkin, managing partner of the Temkin Group. “Companies that want to be CX leaders must use feedback and other mechanics to more deeply engage their team members.”
“A great customer experience begins from within. Motivating the right behaviors is critical for creating a team of employees focused on the customer experience,” said Jon Shalowitz, general manager of CallidusCloud CX. “We want to help create motivation in the moment that helps reinforce the right behaviors for both employees and customers.”
The new CallidusCloud CX group brings together deep expertise in customer feedback from the Clicktools team, and leading digital motivation experts from the Badgeville team. The combined group will focus on bringing to market solutions that drive employee and customer engagement to deliver outstanding customer experiences that will enable companies to make more money faster.
To find out more about ServiceMotivate and the CallidusCloud CX group, please visit: www.calliduscloudcx.com
About CallidusCloud
Callidus Software Inc. (NASDAQ:CALD), doing business as CallidusCloud®, is the global leader in cloud-based sales, marketing, learning and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation -- driving bigger deals, faster. Approximately 5,200 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.
©2017 Callidus Software Inc. All rights reserved. Callidus, Callidus Software, the Callidus Software logo, CallidusCloud, the CallidusCloud logo, Clicktools, SURVE, syncfrog, TrueComp Manager, ActekSoft, ACom3, iCentera, Webcom, Litmos, the Litmos logo, LeadFormix, Rapid Intake, 6FigureJobs, Badgeville, Clicktools, and LeadRocket are trademarks, service marks, or registered trademarks of Callidus Software Inc.
Press Contacts: Chris Bucholtz CallidusCloud 925-251-2200 [email protected]
