Citigroup AI Tools Transform Workflows for 140,000 Employees Across Eight Countries

Citigroup has launched AI tools for 140,000 employees in eight countries, aiming to streamline operations and foster efficiency. The rollout includes Citi Assist and Citi Stylus, which are designed to simplify complex tasks and drive productivity globally.

Citigroup Rolls Out AI Tools to Boost Employee Productivity

According to senior executives, Citigroup started distributing new AI tools to eight nations' staff on Wednesday.

The resources will be available to over 140,000 workers. Chief technology and business enablement officer Tim Ryan detailed their respective functions in a statement distributed to employees on Wednesday, US News shares.

Citi Assist looks into the bank's internal rules and processes. "It’s like having a super-smart coworker at your fingertips to help navigate commonly used policies and procedures across HR, risk, compliance, and finance," Ryan wrote in the document.

Citi Stylus Enhances Document Management Across Eight Countries

Citi Stylus, the alternative tool, may search for, compare, or summarize numerous documents simultaneously. Both resources will be available to staff in the US, Canada, UK, Ireland, India, Hungary, and Singapore starting this month. Other markets will be added to the list over time.

Big banks have been getting more precise with their AI applications. The chatbot at Morgan Stanley assists financial advisors with client interactions, while Erica, the virtual assistant at Bank of America, handles the day-to-day transactions of retail clients.

Citigroup Explores New Uses for AI Tools Through Employee Feedback

Ryan told Reuters in a video interview that Citi will look at how workers are using the tools to find new uses for them, but that workers are free to suggest other uses as well. "These tools will help to simplify work and increase productivity," said the CEO.

After spending time at PwC, Ryan joined Citigroup earlier this year. He and Chief Operating Officer Anand Selva have been working together to resolve the bank's persistent data management problems since September.

AI Projects Remain Separate From Data Management Overhaul

In an interview, Chief Technology Officer David Griffiths clarified that the bank's AI projects are "separate" from efforts to enhance data quality and infrastructure in order to meet regulators' consent decrees.