Cone Health contracts with Best Upon Request to provide concierge services to employees

GREENSBORO, N.C., July 13, 2016 -- Imagine never having to take your car in for an oil change or do that pesky travel planning for your upcoming vacation. That dream is now a reality for employees of Cone Health in Greensboro, North Carolina. The company has partnered with Cincinnati-based Best Upon Request (BEST) to provide concierge services as a unique benefit to employees. The program is designed to reduce stress by helping employees balance the demands of their home and professional lives.

BEST is expanding on Cone Health's previous concierge program by offering errand running services such as oil changes, shopping and food deliveries in addition to traditional on-site services such as ticket sales and information research. The concierge team serves employees out of three Cone Health locations: Alamance Regional Medical Center, Annie Penn Hospital and Moses Cone Hospital.

BEST has been serving at Cone Health since January and in that time has saved hundreds of hours of time for employees. The service has been a huge hit. While Cone Health initially staffed conservatively, they are already reaching capacity and looking to add more concierges. "For me that is proof that the services are valuable and perceived as a benefit," said John Konicek, former executive director of total rewards at Cone Health. "We have been happy with the start of our new partnership and we look forward to continuing to grow this service until all our employees are fans and appreciate how we are helping make their busy lives a little easier while they are at work."

Tillie Hidalgo Lima, BEST's president/CEO said, "Concierge services are a unique benefit for employees, and an extension of Cone Health's mission of caring for their patients, employees and community. We eliminate distractions so patients and associates can focus on what matters most: healing and delivering quality care."

About Cone Health

Cone Health is an integrated not-for- profit network of health care providers serving people in Guilford, Forsyth, Rockingham, Alamance, Randolph, Caswell and surrounding counties. Our tagline – "The Network for Exceptional Care" – highlights our commitment to excellence, which is shared by our more than 11,000 employees, 1,300 physicians and 1,200 volunteers. As one of the region's largest and most comprehensive health networks, Cone Health has more than 100 locations, including six hospitals, three ambulatory care centers, three outpatient surgery centers, four urgent care centers, a retirement community, more than 100 physician practice sites and multiple centers of excellence.

About Best Upon Request

In business since 1989, Best Upon Request is a certified Minority and Women Business Enterprise, and Corporate Plus Member of the NMSDC, providing on-site concierge services to organizations nationwide. BEST helps employees save time and decrease stress, resulting in increased engagement and commitment to their employer. BEST ranked 393 rd on the 2013 Hispanic Business magazine's 500 Largest U.S. Hispanic-Owned Companies, and won the 2009 Cincinnati Better Business Bureau's Torch Award for Marketplace Ethics. Visit www.bestuponrequest.com for more information.

CONTACT: Cone Health
         
         Deborah L. Humphrey, MA
         
         Director of Communications
         
         (336) 832-9455
         
         Email: [email protected]
         
         Best Upon Request Corporate, Inc.
         
         Jessica Lima Bollin
         
         (800) 781-7871 ext. 120
         
         Email: [email protected]