Global Cloud-Based Contact Center Infrastructure Market 2016 Featuring 8x8, Cisco, Content Guru, Enghouse, Five9, inContact, Intelecom, Interactive Intelligence, NewVoiceMedia and Serenova & West

Dublin, Dec. 16, 2016 -- Research and Markets has announced the addition of the "2016-2017 Cloud-Based Contact Center Infrastructure Market Report" report to their offering.

The 2016 - 2017 Cloud-Based Contact Center Infrastructure Market Report provides contact center and IT managers with all the vendor, product, functional, technical and pricing information they need to select the right cloud-based contact center infrastructure solution for their organization.

2016 has been a great year for the cloud-based contact center infrastructure market. Adoption of cloud-based contact center infrastructure and applications is going upstream. While the typical buyers are contact centers with 100 - 250 seats who are replacing a dated premise-based solution, companies with 500+ seats are now adopting these solutions.

Increased reliability, flexibility, scalability, customization and security are attracting new prospects. The number of seats grew by a very strong 20.9% in the last 12 months, a trend that is expected to continue as more premise-based environments migrate to the cloud. The next five years look very promising for the cloud-based contact center infrastructure market.

The Report covers ten vendors in-depth: 8x8, Cisco, Content Guru, Enghouse, Five9, inContact, Intelecom, Interactive Intelligence, NewVoiceMedia and Serenova (formerly LiveOps). West is covered at a higher level.

Key Topics Covered:

1. Executive Summary

2. Introduction

3. Research Methodology

4. Service Delivery Models for Cloud-Based Contact Center Infrastructure Solutions

5. Cloud-Based Contact Center Infrastructure Functional Overview

6. Core Cloud-Based Contact Center Infrastructure Technical Capabilities

7. Cloud-Based Contact Center Infrastructure Market Trends and Challenges

8. Cloud-Based Contact Center Infrastructure Market Innovation

9. Omni-Channel Support and the Customer Journey

10. Outbound and Proactive Customer Care: An Essential Leg of the Omni-Channel Customer Journey

11. Workforce Optimization: The Suite Life for CBCCI Solutions

12. Cloud-Based Contact Center Infrastructure Enters the Analytics Era

13. Cloud-Based Contact Center Infrastructure Market Activity Analysis

14. Cloud-Based Contact Center Infrastructure Market Projections

15. Adoption of Cloud-Based Contact Center Infrastructure Solutions

16. Cloud-Based Contact Center Infrastructure Competitive Landscape

17. Cloud-Based Contact Center Infrastructure Vendors and Solutions

18. Implementing and Managing a Cloud-Based Contact Center Infrastructure Solution

19. Cloud-Based Contact Center Infrastructure Vendor Satisfaction Analysis

20. Pricing

21. Company Reports

- 8×8
- Cisco Systems
- Content Guru
- Enghouse Interactive
- Five9, Inc.
- inContact
- Intelecom Group AS
- Interactive Intelligence, Inc.
- NewVoiceMedia
- Serenova
- West

For more information about this report visit http://www.researchandmarkets.com/research/zfb9z7/20162017

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