Hyatt’s Payment Processing Systems Attacked With Malware

Hyatt Hotels Corporation on Wednesday announced that it recently identified malware on computers that operate its payment processing systems. The company has alerted its customers and urged them to review their payment card account statements closely and to report any unauthorized charges to their card issuer immediately. 

Chuck Floyd, Global President of Operations, Hyatt Hotels Corporation, said that as soon as the malware was detected, the company launched an investigation and engaged leading third-party cyber security experts.

“The investigation is ongoing, and
updates will be posted to www.hyatt.com/protectingourcustomers. Hyatt has taken steps to strengthen the security of its systems, and customers can feel confident using payment cards at Hyatt hotels worldwide”, the press release said.

The press release, however, did not reveal any further details such as how many customers are affected or if the malware was able to take credit card information from customers.

Hyatt spokeswoman Stephanie Sheppard said in an email that the malware was discovered on 30 November but did not say why the company waited over three weeks to report it on Wednesday, The Guardian reported.