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LOS ANGELES, CA, Sept. 25, 2017 -- A recent study by Internet Retailer revealed that 57% of consumers are using BOPIS services. The majority of these shoppers are using BOPIS to avoid the costs and waits associated with shipping online orders. Yet, 60% of shoppers report dissatisfactory experiences when using BOPIS, citing poor customer service and long lines as service failures. Luxer One’s BOPIS lockers alleviate these service issues and contribute to an overwhelmingly positive customer experience, with 97% of customers stating that they would use the locker pick-up service again.
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The Luxer One BOPIS locker service is simple for shoppers: after placing an order online, customers get an email with a QR code inside. The email directs them to go to the order pick-up lockers at the front of the store, rather than waiting in line at the service desk. When the customer arrives at the store, they scan their QR code at the locker screen and a locker door will open automatically, revealing their order.
“Shoppers love it because it’s a magical experience for them. We have seen 96% customer satisfaction scores in our locker pilots,” says Arik Levy, CEO of Luxer One. “The solution does triple-duty for retailers: it provides a delightful experience for their shoppers, while increasing productivity for associates at the service desk and adding radiant sales opportunities.”
Luxer One has successfully piloted the BOPIS locker solution with several top 10 retail leaders. “We’re excited to share this unique innovation with more retailers at Shop.org for the first time ever,” says Levy. “Offering shoppers a well-designed and frictionless customer journey is the best way for retailers to combat increased competition from online shopping giants.”
Luxer One will be providing demos of the BOPIS locker solution at the NRF Shop.Org conference in Los Angeles at booth #1705.
About Luxer One
Luxer One develops the world’s leading package management solutions, with a suite of smart package lockers and automated package rooms designed to accept 100% of deliveries. The Luxer One team started innovating 24/7 automated locker solutions in San Francisco in 2005. Today, the company holds four patents with two pending, and has performed millions of locker deliveries globally through its advanced technology platform. Luxer One serves the retail, multifamily, office, and mail center industries. To learn more about Luxer One, please visit www.luxerone.com.
Melody Akhtari Director of Marketing & Communications, Luxer One [email protected] (415) 320-0123 Ext. 810
