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Marc Jacobs is one of the well-known luxury brands in the world, and recently, it has given away free bags worth $300 each to shoppers who are buying online. Buyers were surprised to find they were given a 100% discount upon checkout via the brand’s website, but it turned out to be an error.
Some customers of Marc Jacobs were able to snatch big discounts for expensive bags and paid nothing at the checkout. Shoppers were surely thrilled, but the excitement only lasted for a short time as the label canceled the order later, explaining that there was an “inadvertent error” on their end.
The mishap happened earlier this week, and it was reported that Marc Jacobs made the cancellations after some shoppers purchased several bags to take advantage of the 100% discount. The word about the “free” bags spread quickly, so people flocked to the site to shop as well.
The Wall Street Journal reported that one customer named Chyna Dandridge shared she purchased “The Year of the Tiger” mini jacquard tote bag, and at the checkout, the only thing that was charged to her was shipping. The item was listed at $325, but the website applied a 100% discount on her purchase, so she only paid the delivery fee.
“It (the Marc Jacobs webpage) crashed several times while I was on the site but eventually I was able to put the bag I wanted into my cart,” Dandridge recounted.
The 24-year-old customer further explained that she learned about the glitch at Marc Jacobs’ website on social media so she the page and shop. “I have seen glitches happen in the past and I know some people actually get the items,” she said.
Dandridge and the others who took advantage of the error were not able to get their orders after Marc Jacobs discovered the mishap and sent emails to everyone. The company also refunded the shipping fees after canceling the transactions, as per Complex.
“Due to an inadvertent error on marcjacobs.com, our website temporarily showed incorrect product prices which may have affected your order(s),” part of the statement that was emailed to customers read. “All orders placed with incorrect pricing have been canceled.”
