Quick-Thinking Baltimore Resident uses ADT Panic Response to Save Life

BOCA RATON, Fla., May 11, 2017 -- Recently, ADT LLC, a leading provider of security and automation solutions for homes and businesses, celebrated one of its LifeSaver events at the Baltimore home of ADT Customer Monica Barksdale*.

ADT Customer Monica Barksdale sits outside her Baltimore home where she was saved during a medical emergency During an emotional reunion at her house, ADT Customer Monica Barksdale meets an ADT employee who helped save her life

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Barksdale believes her life was saved after suffering a seizure in January. That’s when she severely bit her tongue and started choking on the blood. Dizzy and desperate, Barksdale pushed the panic button on her ADT alarm panel and waited for the response.

Seconds later, ADT Dispatcher Cherrelle Frazier phoned Barksdale from ADT’s Customer Care Center in Texas where the alarm signal was received. In trying to speak with Barksdale, all Frazier could hear were grunts and strange noises.

In her head, Barksdale knew what she was trying to say, “Please help me. I am dying,” but the words weren’t coming out that way because of her injured tongue and the blood. Sensing Barksdale was in medical distress, Frazier hung up and called 911.

When paramedics arrived a few minutes later, they entered through a window and found Barksdale passed out. They rushed her to the hospital where she remained for a week. Barksdale believes that without monitored protection from ADT, she would have died.

“I knew the red button on my ADT panel would save my life,” Barksdale said. “Everybody stepped up together or I wouldn’t be here to tell my story.”

Barksdale shared her story during a LifeSaver event where she was reunited with many of her rescuers and ADT employees who sold, installed and serviced her system.

As part of the event, ADT presented $5,000 to the Baltimore City Fire Foundation. On hand was Fire Chief Niles Ford who said, “This contribution will support the families of Baltimore firefighters and paramedics who suffer a serious injury or death while a member of the department.”

ADT also gave Barksdale one of its On-the-Go devices. When activated, an ADT professional will speak over the two-way voice intercom, determine Barksdale’s location and if needed, contact first responders.

Upon receiving the device, Barksdale said, “Now I have ADT protection in my house and can wear it around my neck. I feel very safe and secure.”

About ADT

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida.

*The customer received compensation

Media Relations
Bob Tucker
tel: +1 561.988.3619
[email protected]