Uber Eats Partners With Amazon to Help Customers Track Orders via Alexa

Uber Eats, the online food ordering and delivery platform, has teamed up with Amazon to offer a feature where customers can track their deliveries on Amazon Echo devices such as Alexa in the United States.

Uber Eats said that the new feature would allow Alexa to announce any updates about the food deliveries made through the service. Moreover, the function will provide three kinds of notifications, and these are: when the order is being prepared, when it is already out for delivery, and when the orders have finally arrived at the destination.

This will make tracking of orders more convenient since it is hands-free, and there is no need to constantly check the progress of the delivery on the smartphone or other devices. Users can easily set up order tracking on Alexa so it can make an announcement every time there is a change in status.

Uber Eats revealed that Amazon is actually its third partner in the voice-activated industry. The company has already collaborated with other major tech firms - Apple and Google - for such type of service using the companies Siri and Assistant, respectively.

For Uber Eats customers who would like to use the feature on their Amazon Echo devices, they can simply activate it by going to the Voice Assistant settings in the Uber Eats app. They can then tap the “Track with Alexa” button, and tracking will begin. Meanwhile, this is only available in the U.S. for now.

"With order tracking on Alexa, managing orders from Uber Eats has never been easier - whether a favorite dessert or Friday night pizza heading to consumers' doorsteps," Uber’s lead product manager, Ethan Hollinshead, said in a press release. "We know that consumers are busier than ever before and we are excited to launch our integration with Alexa that unlocks new ways to simplify the experience to help consumers to get anything, from anywhere—which is always our priority."

Photo by Kai Pilger/Unsplash