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Wendy's fast-food chain has teamed up with Pipedream to launch its own underground autonomous delivery system. The burger joint is set to test the robot delivery for mobile orders.
Wendy's will soon start to deliver orders placed through its app using underground robots. The restaurant is currently working with Pipedream so it can bring food to customers via the designated parking locations via entryways in the basements or below the ground.
The company is planning to pilot the autonomous delivery system later this year. The food will be transported by Wendy's from its kitchens to selected parking spots outside of its stores.
According to Restaurant Business, Wendy's would be the very first quick service restaurant (QSR) to apply this type of technology, where unmanned robots are programmed to deliver the meals underground. The machines will also bring the orders to a car-side Instant Pickup Portal.
Wendy's teamed up with Pipedream to upgrade its delivery by speeding up the mobile order pickup process. The company said that this technology may potentially open a better, more accurate, and faster service for mobile orders.
"We know that serving orders quickly and accurately leads to increased customer satisfaction," The Wendy's Company's US chief operation officer, Deepak Ajmani, said in a press release. "Pipedream's Instant Pickup system has the potential to unlock greater mobile order speed of service and accuracy, enabling us to consistently deliver hot and fresh Wendy's products to our fans."
The fast-food chain's senior vice president and global chief technology officer, Matt Spessard, further stated, "At Wendy's, we are consistently innovating to meet our customers however they choose to engage with us. As mobile ordering preferences increase, we're thrilled to be the first quick-service restaurant to partner with Pipedream, leveraging their unique delivery technology and system with the goal of reinventing digital pick-ups to bring more Wendy's to more people as quickly and efficiently as possible."
Photo by: Wendy's Press Release
