American Airlines CEO Robert Isom has said he is prepared to meet with the company’s pilots union as soon as possible, following growing concerns from aviators about the airline’s operational decisions, financial performance, and handling of a recent winter storm. The move comes as pressure mounts on American Airlines management to address employee dissatisfaction while reassuring investors about the carrier’s long-term turnaround strategy.
In a letter sent to Allied Pilots Association (APA) President Nick Silva, Isom confirmed that he and the airline’s board of directors had discussed the union’s formal request for a meeting. The letter, reviewed by Reuters, emphasized alignment between management and labor leaders on strengthening the airline. Isom wrote that both he and the board share the union’s goal of making American Airlines “the strongest airline possible in every respect,” signaling openness to dialogue at a critical moment for the carrier.
The request from the pilots union was made public on Friday, when the APA, which represents more than 16,000 American Airlines pilots, asked management for the opportunity to present its concerns directly to the board of directors. The union’s action reflects broader unease among pilots about what they describe as ongoing operational, cultural, and strategic shortcomings within the company.
These concerns have been amplified by American Airlines’ response to a severe January storm that disrupted flights across the United States. Employees have criticized the airline’s handling of the weather event, arguing that it exposed deeper issues in planning, communication, and operational resilience. Union leaders stressed that their assessment of management is not based on a single disruption or earnings report, but rather on persistent patterns they believe have hindered performance.
At the same time, American Airlines is under scrutiny from investors as it works to narrow a profit gap with rival carriers. The airline has been seeking to convince the market that it can deliver sustained financial improvement and remain competitive in a challenging aviation environment marked by rising costs and operational risks.
The planned meeting between American Airlines leadership and the pilots union could prove pivotal, as both sides look to address internal tensions while positioning the airline for a more stable and profitable future.


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