Milei Threatens Falkland Oil Firms With Sanctions 
Berkshire Hathaway Eyes Bigger Stakes in Japan’s Top Trading Houses 
Microsoft to Reveal Azure Revenue in Major Reporting Shake-Up 
Lenovo Shares Fall After Dropbox Security Breach Exposes ID Vulnerability 
GSM Eyes US, Europe Expansion Ahead of 2028 Hong Kong IPO 
Audi, SAIC Launch China Innovation Hub for New AUDI Models 
Tesla Cybercab Rides Launch in Austin as NHTSA Reviews Rollout 
Volkswagen Approves 50,000 More Job Cuts in Major Restructuring 
Fast Retailing Shares Drop as Uniqlo Japan August Sales Fall 
Tesla Cybercab Launch Puts Robotaxi Ambitions in Focus 
MongoDB Stock Sinks 14% as Atlas Growth Misses Expectations 
Anthropic IPO Marketing Expected to Start in Mid-October 
Shein Shares Drop 5% After Weak Hong Kong IPO Debut 
Lynas Rare Earths Shares Rise After Takeover Talks Revealed 
OpenAI Nears Astra AI Model Launch With Safety Focus 
CATL Shares Fall as Hungary Plant Faces Safety Halt 
Xiaomi Shares Jump on Europe EV Expansion Plan 
Add as a preferred source on Google
CONCORD, Calif., March 01, 2018 -- AssetMark, Inc., a leading provider of innovative investment and consulting solutions, today announced its highest-ever Net Promoter Score® (NPS), a measure of customer experience. At 60 points, AssetMark’s latest score (as of 2017, Q4) has jumped 22 points higher than in the previous period (2017, Q2).
Examination of the various factors contributing to AssetMark’s overall NPS score reveals a strong level of trust in AssetMark’s services. The NPS survey tracks seven business areas that each receive their own scoring, and five of these seven areas achieved record high scores in AssetMark’s latest results. The quality of AssetMark’s service and operations, investment strategies, and technology were key drivers of the high scoring, according to survey respondents.
“Empowering advisors to make a difference in the lives of their clients is the driving force behind our commitment to deliver advanced technology, a streamlined platform experience, and personal, high-quality customer service,” said Charles Goldman, President and CEO of AssetMark. “We’re pleased to see that advisors trust us to deliver on this commitment, and we are motivated to continue helping advisors and their clients thrive in the future.”
NPS scores are a popular and closely-watched benchmarking tool for customer experience management programs worldwide. NPS surveys calculate the likelihood that advisors would recommend AssetMark to a friend or colleague. Respondents are grouped as either Promoters (score 9-10), loyal enthusiasts who will stay with AssetMark and refer others; Passives (score 7-8), satisfied but unenthusiastic advisors; and Detractors (score 0-6).
About AssetMark, Inc.
AssetMark, Inc. is a leading independent provider of innovative investment and consulting solutions serving financial advisors. The firm provides investment, relationship and practice management solutions that advisors use to help clients achieve their investment objectives and life goals. AssetMark, Inc., including its Savos and Aris divisions, has more than $42 billion in assets on its platform and a history of innovation spanning over 20 years. For more information, visit www.assetmark.com and follow @AssetMark on Twitter.
MEDIA CONTACT:
Helen Buse, Group Gordon
[email protected]
(212) 784 5729
