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Steve Worthington
Steve Worthington is an Adjunct Professor at Swinburne University. He was previously Professor of Marketing at Monash University's Department of Marketing from 2002 to 2013, prior to which he worked at several universities in the United Kingdom and in executive roles at a UK bank and UK supermarket group. At Monash, Steve taught Strategic Marketing in the MBA program and Relationship Marketing and Marketing Financial Services in the Master of Marketing program.
His research interests are focused on the distribution of financial services, particularly through the channel of payment cards. These topics are of interest to both academics and practitioners. His paper Banking without the Bank, International Journal of Bank Marketing was ranked 12th highest downloaded article in 2012 (was 2nd most downloaded in 2011) and remains the 4th highest in terms of immediacy. This focused on the opportunities and challenges facing new entrants into the financial services market, particularly from brands such as Tesco Bank and Virgin Money. Steve is a member of the Financial Services Institute of Australasia and of the Academic Standards Board of the International Academy of Retail Banking. He is also an associate of the Australian Centre for Financial Studies (ACFS) for whom he wrote a paper entitled, Regulatory Interventions and their Consequences in the Australian Payment Card System, which was published in October 2013.
The ATM celebrates 50 years but we're using it less
Jun 27, 2017 03:04 am UTC| Insights & Views Technology
As the Automatic Teller Machine (ATM) celebrates its 50th birthday, its actually being used less and less to withdraw cash in Australia. There are currently more than 32,000 ATMs across Australia and cash withdrawals in...
Apple Pay may have won the battle but it may not win the war
Apr 06, 2017 07:33 am UTC| Insights & Views Law Technology
The Australian Competition and Consumer Commissions (ACCC) decision to deny some of Australias major banks the ability to collectively bargain with Apple and boycott Apple Pay, might have opened a whole new door for...
Apple Pay dispute may mean less opportunity to pay with your mobile
Oct 19, 2016 07:05 am UTC| Technology Life
As people increasingly reach for their phone to pay for goods in Australia, existing players in the contactless payment industry are trying to seek competitive advantage. Four of Australias leading banks are trying to...
Australian small businesses could be stretched by changes to commercial credit cards
Sep 02, 2016 06:41 am UTC| Insights & Views Business Central Banks
Small to medium enterprises (SME) are increasingly relying on commercial credit cards to finance their operations, because payment terms for the businesses they supply are stretching out. But if the Reserve Bank of...
Mobile payments and tap and go might not mean the end for tellers
Aug 03, 2016 06:03 am UTC| Insights & Views Technology
Consumers are drawing out less cash and using other methods to pay for things such as contactless payments, but this doesnt necessarily signal the end of bank tellers or their automated counterparts. There is...
Apple Pay no sure thing in mobile payments race
May 02, 2016 01:19 am UTC| Insights & Views Technology
When tech giant Apple announced its second quarter earnings of A$14 billion last week, it gave a limited glimpse into its mobile payments service Apple Pay. The service is gaining one million users per week, but not...
Negative interest rates – are there any positives?
Mar 28, 2016 01:27 am UTC| Insights & Views Central Banks
Some say that economics is the dismal science and perhaps this is because many economic theories do not seem to work in practice. One contemporary example is negative interest rates, where instead of interest being added...
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