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Acer Inc., a Taiwanese hardware and electronics company, is making a comeback in South Korea after leaving in 2001. The company launched its newest Swift Go 16 laptop in the country, and this also signifies its official return after 22 years of absence.
As per The Korea Times, Acer introduced its new laptop via a press conference held in Seoul on Wednesday, May 3. The event was reportedly arranged to celebrate the re-establishment of the Korean unit of the Acer brand.
At the conference, the company also issued an apology directed to Korean consumers because they had to deal with inconveniences when Acer suddenly withdrew from the Korean market more than two decades ago. In 2001, the brand sparked controversy because it abruptly pulled out its products in South Korea just five years after launching its local unit.
The brand returned for the first time in 2009, but its market share did not grow. Thus, its re-entry in the market this month would serve as Acer's official comeback.
To win back the hearts of local consumers, the company is offering a 25% discount for the 16-inch OLED Swift Go 16 laptop. The company will also be actively releasing more innovative products in the future to become one of the top brands in the country.
"Poor services led Acer to lose the trust of Korean consumers," the head of Acer Korea, Wayne Nien, explained. "We will improve our services through 10 stores managed directly by our Korean partner, Hansung."
He added, "Based on close cooperation with our Korean partner and our headquarters' experience, investments and resources as one of the world's top five PC brands, we will become one of the top three foreign PC brands in Korea within the next three years."
Furthermore, in his apology to Acer customers in Korea, he said, "Although there are many problems to solve, we should deliver a message to apologize to Korean consumers. We should provide them with better products, services, and brand images."
Korea Post reported that Acer declared it will aggressively compete with local rivals such as Samsung and LG. One of the things that it will do is to offer its products at competitive prices. In this way, Acer hopes it will be able to grow its domestic market share in Korea.
Photo by: Jeroen den Otter/Unsplash
