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Apple was dragged into a case involving Pegatron Technology Service, the tech company’s repair contractor in the U.S. It was reported that it was forced to settle with a college woman who filed a lawsuit, and the claim was personal injury.
The lawsuit details against Apple’s repair contractor
As per Fox Business, Apple reportedly paid millions to a college woman whose name was not released to the public. The payment was for the settlement of the lawsuit she filed a few years ago.
Based on the story, the student had her iPhone repaired at Apple’s repair contractor Pegatron Technology Service in 2016. Later she discovered that her sexually explicit photos were posted on her own Facebook account.
She was not aware of this and only came to know about it when her friends told her so. The pictures were stored on her iPhone, and the leak happened after she had her device repaired.
It was learned that it was the repair technicians who uploaded the private photos on her social media. The iPhone was repaired at the repair shop’s branch in Elk Grove, California.
In her complaint, the woman said she suffered from the publication of private information without consent, and this led her to claim “personal injury" as a result of the humiliating incident. She filed a lawsuit against Pergatron, but it was reported that Apple’s name came up later.
Apple’s response to the lawsuit
This was when Pergatron sued its insurance company to seek reimbursement for the cash it had paid to Apple. The tech service company had to pay the iPhone maker for violations of its policies as one of its subcontractors.
The Telegraph reported that Apple took action after discovering that an "egregious violation" was committed against company policies. Apple was also said to have fired two technicians following an investigation on the matter.
"We take the privacy and security of our customers' data extremely seriously and have a number of protocols in place to ensure data is protected throughout the repair process," Apple told Fox Business. "When we learned of this egregious violation of our policies at one of our vendors in 2016, we took immediate action and have since continued to strengthen our vendor protocols."
