Only 15% Of US ‘Galaxy Note 7’ Units Have Been Returned, Recall Now Official

Samsung has been asking U.S. customers to return their “Galaxy Note 7” phones for a while now due to problems with the battery. However, less than 15 percent of the phablets in the country have been returned so far. Now that the South Korean company has finally gone through official channels, perhaps the recall can initiate in earnest.

According to The Verge, Samsung revealed that only 130,000 “Note 7” units out of one million have been returned so far. This means that more than 80 percent of the units that were sold to U.S. customers are still unaccounted for. Considering the statistical figures with regards to the units that could explode, at least a handful of incidents might occur if these units are not returned.

Samsung first ordered the retailers to stop selling the unit back on September 2 and initiated one of the largest smartphone recalls shortly after that. Two weeks have passed since then, which saw two major fires and one unfortunate incident involving a child getting burned, but hardly any of the users of the smartphone have decided to return it.

This was despite Samsung’s offer to replace the units free of charge as well, which would then become available to customers on September 21st. There’s no information as to when the phablet would be available to the general public again as of now.

In any case, the recall for the remaining “Galaxy Note 7” in the U.S. has finally become official, with the Consumer Product Safety Commission issuing a statement to that effect, Business Insider reports. Aside from the phablet, however, it would seem that customers can also exchange other Samsung units for new ones or ask for a refund. These include the “Galaxy S7” and “S7 Edge.” The agency is also asking users to turn off their “Note 7s” for the meantime.