Tesla Inc. publicly apologized to State Grid Corp. of China after one of its employees appeared on a viral video telling a customer that the national grid's overload damaged their electric vehicle.
According to Tesla, it is deeply sorry for the misunderstanding and has resolved the problem and is carrying out tests and investigations.
Tesla claimed that someone edited the video, and the overload was only mentioned as a possibility that might have caused the inverter to burn out.
A customer complained that his new Model 3 car wouldn’t start after a battery charge at one of the state grid's charging stations.
The state grid's Nanchang branch denied the Tesla employee's allegations, saying that their grid is stable without any detected abnormality.
Tesla sold over 120,000 units in China last year, according to local registration data.
China is the world’s biggest EV market with sales expected to surge jump 40 percent this year to 1.8 million units.


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