Tesla Cybertruck Warranty Woes: Owner Shocked as Coolant Leak Not Covered After 35 Miles

In a stunning revelation, a Tesla Cybertruck owner found themselves embroiled in a warranty nightmare when their vehicle developed a coolant leak a mere 35 miles after purchase. Despite the truck being brand new, Tesla allegedly informed the owner that coolant leaks weren't covered under warranty.

Tesla Cybertruck Owner Faces Coolant Leak Nightmare Despite Brand New Warranty Coverage

Another Tesla Cybertruck owner reported troubles just a few miles after picking up their new, low-resolution electric truck.

They first appeared in a tweet by @jonesjason74 and then on the Cybertruck Owners Club boards, detailing how they picked up their new Cybertuck from Tesla's Pensacola service center. Only 35 miles later, after refueling at a Supercharging station, the Cybertruck began losing coolant while charging.

“Picked up my beast today in Pensacola. Drove to the super chargers about 35 miles away in Crestview on my way back home to Destin, Fl. While supercharging, coolant started pouring out of the rear of the truck. Called Tesla service. First they told me they don’t cover coolant leaks under warranty. After a few choice words they said they would send a tow truck.”

Telling the owner of a newly purchased vehicle leaking coolant that the problem is not covered by the warranty is some next-level stuff. It's even more crazy because this truck is still under warranty; it's brand new. Looking at the Cybertruck's warranty, you'll notice that this should have been covered even with its basic vehicle limited warranty period of four years/50,000 miles.

Could they have hit something on the roadway, causing the coolant to leak? Maybe. That's doubtful, given that they said and gave visual proof that the coolant leak did not begin until the truck was charging.

Tesla Cybertruck Owner's Social Media Plea Prompts Swift Resolution, Highlighting Customer Service Challenges

Like any other Tesla owner these days, @jonejason74 contacted Elon Musk and Tesla to gain their attention and request assistance. Apparently, the online attention this began to acquire work.

Just 14 hours after the incident began, @jonejason64 tweeted an update, stating that Tesla "went above and beyond to fix my truck today and get it back to me this afternoon." He even claims they eventually detailed the truck.

As several comments on the update pointed out, they got him squared away, but it took "a few choice words" and social media attention to get everything straightened out, as QZ reported. Even when they did, it was the bare minimum, as they did what they should have done in the absence of social media.

With Cybertrucks always experiencing troubles and Tesla's "five-star" customer service, an increasing number of owners may find themselves turning to the internet for assistance.

Photo: u/Kruzat, CC BY-SA 4.0, via Wikimedia Commons