New York’s Attorney General Is Suing Time Warner Over Broken Internet Promises

It’s become a common complaint as the years wear on that internet service providers seem to be taking advantage of customers by consistently offering them disadvantageous deals. Well now, the Attorney General’s office of New York is finally fighting back by suing Time Warner over the slow internet speeds that it is providing.

New York AG Eric Schneiderman is suing the telecommunication giant for false advertising, USA Today reports. Schneiderman’s office started an investigation into the practices of the ISP the spanned over 16 months. What they learned was that of the supposed fast and reliable internet connection that the company promised, broadband speeds were about 70 percent slower than advertised. With Wi-Fi, it’s even worse at 80 percent.

Internet customers get charged for up to $109.99 every month by Time Warner, yet they are not even getting a half of the speeds that they are paying for most of the time. Users have been complaining about this issue for years and as the lawsuit indicates, this was finally confirmed by the AG’s office.

“Today’s action seeks to bring much-needed relief to the millions of New Yorkers we allege have been getting cheated by Spectrum-Time Warner Cable for far too long," Schneiderman stated with regards to the suit. "Even now, Spectrum-Time Warner Cable continues to offer Internet speeds that we found they cannot reliably deliver.”

As part of its lawsuit of Time Warner, the AG is also suing the parent company Charter for breaking several commitments that it made to the city, Ars Technica reports. For its part, Charter is defending its services by citing high ratings by the FCC and the significant investments that it already made in the city as proof that it has not failed in its responsibility to provide customers with the services that they paid for.